Frequently Asked Questions
Covid-19 Update: Can I purchase Forevermark jewelry online?
Online shopping is currently only available in the US on selected pieces from the Forevermark Alchemy™ Collection by Jade Trau and the Forevermark Tribute™ Collection. Click here to discover our full range.
While we are accepting online orders in the US at this time, we are unable to ship due to New York State’s COVID-19 restrictions. If you choose to place an online order with us, you are acknowledging that we cannot commit to a ship date. But rest assured, as soon as the current restrictions are lifted, we will work to ship your order to you as quickly as possible.
Covid-19 Update: What are your shipping fees and delivery times?
Shipping is free of charge for all US online orders. If you choose to place an online order with us, you are acknowledging that we cannot commit to a ship date due to New York State’s COVID-19 restrictions. But rest assured, as soon as the current restrictions are lifted, we will work to ship your order to you as quickly as possible. Once the restrictions are lifted, you will receive an email advising when you package will be delivered, complete with tracking information.
What is the difference between “Total Carat Weight” and “Total Forevermark Carat Weight”?
Total Forevermark Carat Weight refers to the carat weight of the inscribed Forevermark diamonds within a piece of jewelry. However, some designs may contain diamonds that are too small to be inscribed as Forevermark diamonds, therefore the carat weight of these smaller diamonds may be added to Total Forevermark Carat Weight to get the Total Carat Weight.
Covid-19 Update :Do you offer an in-store pick up service?
Yes, in-store pick up from an Authorized Forevermark Jeweller is available in the US but due to New York State’s COVID-19 restrictions, we are unable to ship your order to the Authorized Forevermark Jeweller at this time. If you choose to place an in-store pick up online order with us, you are acknowledging that we cannot commit to a pick up date. As soon as the current restrictions are lifted, we will work to ship your order to the Authorized Forevermark Jeweller as quickly as possible.
What are the 4C’s?
The standard 4C’s refer to a diamond’s Cut, Color, Clarity and Carat weight. These help in the grading or assessment of the quality of the diamond in question, and as such play a part in the valuation of the stone too.
At Forevermark we believe this is just the beginning and that there is much more to a diamond than just these four traits, we go beyond the 4Cs to ensure only the world’s most beautiful diamonds can become Forevermark.
Do all Forevermark diamonds come with a Grading Report?
Detailed information on the diamond’s cut, clarity, color and carat weight. You can download a PDF copy of your Grading Report after you have registered your diamond on our website.
Every Forevermark diamond is also accompanied by a Diamond ID Card, which includes verification of each diamond’s shape, carat weight and unique inscription number.
What is Forevermark doing to protect the environment?
All Forevermark diamonds are products of nature, formed in the earth billions of years ago. Our passion for diamonds is matched by our deep sense of connection with the natural world, which we are dedicated to protecting for future generations.
Forevermark, as part of the De Beers Group, is committed to the preservation and protection of environmental habitats, their species and the wider natural world. Respect for nature is deeply ingrained in the Forevermark philosophy, as it is in that of the De Beers Group. That is why, for every hectare of land De Beers Group uses to recover diamonds, it dedicates six hectares to conservation. The land it manages for conservation covers around 200,000 hectares and is home to several indigenous and endangered species.
For further information, please visit our Responsibly Sourced page on our website.
Covid-19 Update: Where is the nearest Authorized Forevermark Jeweler to my location?
You can find your nearest Authorized Forevermark Jewelry by visiting our Store Locator on our website. Because of the uncertain times due to Covid-19 (coronavirus), please reach out to Authorized Forevermark Jewellers to directly to understand their purchase options ahead of your visit.
Covid-19 Update: How do I book an appointment?
Whether customers are searching for their engagement ring, a gift for a loved one or a treat for themselves, a Forevermark Sales Ambassador can help guide them through every step of the process. Unfortunately, because of the uncertain times due to COVID-19, we don’t provide appointment booking service at this time. But rest assured, as soon as the current restrictions are lifted, we will continue to provide this service.
Can I register my diamond?
Yes, you can register your diamond online, this identifies it as uniquely yours. Once registered, using your unique identification number, you can log back into your My Forevermark Account to view and download digital copies of your Forevermark diamond grading reports if the diamond is graded and the grading report is available. Registering your diamond online gives you assurance that your diamond meets Forevermark standards: that it is beautiful, rare and has been responsibly sourced.