Frequently Asked Questions
If you have a question, query or need some help, discover our frequently asked questions below. Alternatively, if you still can’t find what you’re looking for, contact our customer service team.
Online Orders & Delivery
COVID-19 Update: Can I purchase Forevermark jewelry online?
Online shopping is currently only available in the US, HK and China.Click here to discover our full range available in the US.
We are currently experiencing processing and shipping delays because of COVID-19, but we promise to work hard to get you your order as soon as possible. We’re sorry for the inconvenience . We’ll email you a tracking link once your order ships.
COVID-19 Update: What are your shipping fees and delivery times?
Shipping is free of charge for all US online orders. If you choose to place an online order with us, you are acknowledging that we cannot commit to a ship date due to New York State’s COVID-19 restrictions. But rest assured, as soon as the current restrictions are lifted, we will work to ship your order to you as quickly as possible. Once the restrictions are lifted, you will receive an email advising when you package will be delivered, complete with tracking information.
What are your online shopping terms and conditions?
You must be a United States resident and 18 years or older to place an order and purchase products or services through our website. Our website is solely for the promotion of our products or services in the United States. Unfortunately, we do not accept orders from, or deliver to, addresses outside the United States. You can view our terms & conditions here.
Do you ship internationally?
Unfortunately, we don’t provide online purchases and shipment in other markets at this time. Customers can only make online purchases in the US and have their diamond jewelry shipped to a US address.
What is the difference between “Total Carat Weight” and “Total Forevermark Carat Weight”?
Total Forevermark Carat Weight refers to the carat weight of the inscribed Forevermark diamonds within a piece of jewelry. However, some designs may contain diamonds that are too small to be inscribed as Forevermark diamonds, therefore the carat weight of these smaller diamonds may be added to Total Forevermark Carat Weight to get the Total Carat Weight.
COVID-19 Update: Do you offer an In-store pick up Service?
Yes, in-store pick up from an Authorized Forevermark Jeweler is available in the US, but due to New York State’s COVID-19 restrictions, we are unable to ship your order to the Authorized Forevermark Jeweler at this time. If you choose to place an in-store pickup online order with us, you are acknowledging that we cannot commit to a pickup date. As soon as the current restrictions are lifted, we will work to ship your order to the Authorized Forevermark Jeweler as quickly as possible.
How will my online order be packaged?
Forevermark online purchase orders will be delivered in a durable, non-branded, plain white box with a FedEx packaging label. Inside, you will find your Forevermark purchase in a beautiful white Forevermark box with a black velvet interior.
How can I track an order placed on Forevermark.com?
Please refer to your order confirmation email, this contains your tracking information. The estimated delivery date will be confirmed when your order is placed, and you will receive e-mail alert updates.
How do I cancel my order?
You cannot cancel an order once it’s been placed. We would suggest you get in contact with us to find out the possible options regarding your purchase.
How do I contact Forevermark about my online order?
Please fill out the Contact Us form on our website for your online order enquiries. Our customer service experts will get in touch with you within two business days.
COVID-19 Update: How can I return an item purchased online?
If you made your purchase on Forevermark.com and need a refund, please Contact Us here. Due to the current COVID-19 situation return policies may be extended if you are unable to return your jewelry within the specified timeframe. Once you let us know, we will do our best to help with your return request.
Do I have to pay to return an online purchase?
You don’t have to pay for your online purchase return. Please contact us here to request a pre-paid FedEx return label.
Returns & Exchanges (In-store purchases)
COVID-19 Update: How can I return an item purchased from an Authorized Forevermark Jeweler?
If you need a refund for an item purchased from an Authorized Forevermark Jeweler, please refer to the return policy offered by the retailer you purchased from or get in touch with them directly. Due to the current COVID-19 situation, return policies may be adapted or extended if you are unable to return your jewelry within the specified timeframe. Please contact your jeweler to discuss your return further. If you are unable to reach them please Contact Us here and we will do our best to help.
What is your return policy?
Every Authorized Forevermark Jeweler has their own return policy and customers need to contact the jeweler where they made the purchase.
COVID-19 Update: Can I exchange an item purchased in-store?
If you would like to exchange an item purchased in-store, please refer to the exchange policy offered by the retailer you purchased from or get in touch with them directly. Due to the current COVID-19 situation exchange policies may be adapted or extended if you are unable to exchange your jewelry within the specified timeframe. If you are unable to reach them please Contact Us here and we will do our best to help.
What are the 4Cs?
The standard 4Cs refer to a diamond’s Cut, Color, Clarity and Carat weight. These help in the grading or assessment of the quality of the diamond in question, and as such play a part in the valuation of the stone too. At Forevermark we believe this is just the beginning and that there is much more to a diamond than just these four traits, we go beyond the 4Cs to ensure only the world’s most beautiful diamonds can become Forevermark.
How do I check the inscription number of my Forevermark diamond?
Each Forevermark diamond above 0.10 carat is inscribed with the Forevermark icon and a unique identification number. They are also accompanied by a Forevermark Diamond Identification Card that includes verification of each diamond’s shape, carat weight and unique inscription number – the number that identifies the diamond to be unique.
If you are interested in viewing the inscription number on your Forevermark diamonds, you can bring your diamonds into your local Authorized Forevermark Jeweler and request to view the inscription number with the Forevermark Viewer.
Do all Forevermark diamond come with a Grading Report?
Forevermark diamonds of 0.50 carat and above come with a grading report. The report contains detailed information on the diamond’s cut, clarity, color and carat weight. You can download a PDF copy of your Grading Report after you have registered your diamond on our website.
Every Forevermark diamond is also accompanied by a Diamond ID Card, which includes verification of each diamond’s shape, carat weight and unique inscription number.
What is Forevermark doing to protect the environment?
All Forevermark diamonds are products of nature, formed in the earth billions of years ago. Our passion for diamonds is matched by our deep sense of connection with the natural world, which we are dedicated to protecting for future generations.
Forevermark, as part of the De Beers Group, is committed to the preservation and protection of environmental habitats, their species and the wider natural world. Respect for nature is deeply ingrained in the Forevermark philosophy, as it is in that of the De Beers Group. That is why, for every hectare of land De Beers Group uses to recover diamonds, it dedicates six hectares to conservation. The land it manages for conservation covers around 200,000 hectares and is home to several indigenous and endangered species.
For further information, please visit our Responsibly Sourced page on our website.
Diamond Care & Repair
What is the best way to take care of my Forevermark diamond jewelry?
While diamonds are the hardest natural material known to man, it doesn’t mean they don’t need taking care of. When not being worn, we recommend you keep your diamond jewelry in a jewelry box or soft cloth pouch in a dry, cool and secure location. We also recommend taking out adequate insurance to cover you against loss or theft. It’s also worth noting that your diamond jewelry can easily become exposed to harsh chemicals or abrasive solutions. Whether it is wearing perfume, applying sunscreen, washing up, or simply using hairspray, these chemicals can erode or dull metal settings. It is often best to remove your jewelry when applying these items.
When taking off a ring you should always remove it by its band, not by the diamond or the setting. This will help to keep the diamond secure in its setting as well as preventing natural oils from your hands building up around the diamond.
For further information, please visit our How to Care for Your Diamond Guide page on our website.
Can my Forevermark jewelry be repaired?
If your diamond jewelry has been damaged, please contact the Authorized Forevermark Jeweler where you made the purchase directly to find out the possible repairing options. Unfortunately, because Forevermark does not manufacture the jewelry, we are not able to offer a repair service.
What do I do if my Forevermark diamond is lost or stolen?
Given the preciousness and high value of your Forevermark jewelry, we recommend that you take out adequate insurance to protect against theft or loss of your piece. If you believe your Forevermark diamond has been stolen, we recommend contacting your local police station. Forevermark does not directly offer a tracking service, although if you have registered your diamond with us this may help in terms of proof or purchase or identification.
Where can I get my Forevermark diamond jewelry cleaned?
We recommend that you take your jewelry to your Authorized Forevermark Jeweler for professional cleaning once every six months. The jeweler can also inspect your ring for any weakness or trauma, making sure that the diamond remains safe in its setting.
In between professional cleans you can clean your diamond jewelry yourself by simply using hot soapy water and gently brushing it using a soft-bristle toothbrush. Alternatively, you could use a solution of one-part ammonia to six-parts warm water, rinsing well to renew the sparkle. Shop-bought, non-abrasive jewelry cleaners are also another option to clean your diamond. Make sure the cleaner is safe to use on your jewelry metal, as well as on the diamond itself. After cleaning, rub gently with a soft cloth to accentuate your diamonds shine.
COVID-19 Update: Where is the nearest Authorized Forevermark Jeweler to my location?
You can find your nearest Authorized Forevermark Jeweler by visiting our Store Locator on our website. Because of the uncertain times due to COVID-19 (coronavirus), please reach out to directly Authorized Forevermark Jewelers to understand their purchase options ahead of your visit.
COVID-19 Update: How do I book an appointment?
Whether searching for an engagement ring, a gift for a loved one or a treat for yourself, a Forevermark Sales Ambassador can help guide you through every step of the process. Unfortunately, because of the uncertain times due to COVID-19, we don’t provide appointment booking service at this time. But rest assured, as soon as the current restrictions are lifted, we will continue to provide this service.
My Account & Register My Diamond
Can I register my diamond?
Yes, you can register your diamond online. Once registered using your unique identification number, you can log back into your My Forevermark Account to view and download digital copies of your Forevermark diamond grading reports if the diamond is graded and the grading report is available. Registering your diamond online gives you assurance that your diamond meets Forevermark standards: that it is beautiful, rare and has been responsibly sourced.
How do I register my diamond?
Registering your diamond is a quick and simple process, just follow these steps:
1. First you will need to create a My Forevermark Account (all you need to do this is an email address and to set up a password).
2. Once your account has been created and you are logged in click on the “Register my Diamonds” and then “Register a Forevermark Diamond” buttons.
3. Next select whether you are registering a single loose Forevermark diamond or a piece of jewelry containing one or more Forevermark diamonds.
4. For each individual diamond you will need to enter their Forevermark ID Number and Barcode. This information can be found on your Forevermark ID card(s).
5. On the next page you will be asked the Name of Your Piece and the Occasion you like to state.
6. Once above steps been complete, your diamond(s) will be saved on your Forevermark Account.
Where can I log in to My Forevermark Account?
You can log-in to your Forevermark account by clicking on the “My Account” button on our website or by clicking here.
Why should I create a My Forevermark Account?
Creating a My Forevermark Account will offer you a number of benefits, setting up an account is easy to do and once created you can:
- Register Forevermark diamonds, claim complimentary gift and download your digital grading report
- Buy Forevermark diamond jewelry online with a quicker checkout process
- Save Forevermark diamond jewelry in your wishlist
- Receive updates about Forevermark collections, diamond jewelry inspiration and exclusive events
- Book an appointment with an Authorized Forevermark Jeweler
How do I create a My Forevermark Account?
You can create your Forevermark Account by clicking on the My Account button in the top right corner on our website or by clicking here. The page will direct to “Create a My Forevermark Account” form. Once you input your name, email address, password details and click on Create Account button, your Forevermark account will be created.
I can’t remember the email address I used when I created my account, what should I do?
Please contact Forevermark Customer Services to request the email address you used when you created your Forevermark account. We will respond within two business days.
I’ve forgotten the password to My Forevermark Account, how I can reset it?
Please click on the “Forgot Password?” button below the sign-in form. Once you submit your request, we will send you an email with the password reset link.
How can I get a copy of the grading report for my diamond online?
Your grading report is available to download from your My Forevermark Account. You will need your grading report number in order to download the report, this can be found on your Forevermark grading report. You can access or set up an account here.
How do I delete my account?
1. Please go to My Details section of your Forevermark Account to delete your account and all your personal data.
2. Click on the Contact Information button in your account and then click Delete My Data / My Forevermark Account. Please note: This action will delete all your personal data / your Forevermark account permanently.
3. Once you confirm your email address and password, your data will be deleted from our systems.
Last Updated: April 2020