Frequently Asked Questions
Can I purchase Forevermark jewelry online?
Online shopping is currently only available in the US, HK and China. Click here to discover our full range available in the US.
What are your shipping fees and delivery times?
Shipping is free of charge for all US online orders. Once the order is ready it will be sent by Priority Overnight shipping with FedEx. Delivery takes between 5 – 20 days. This is because each piece of Forevermark diamond jewelry is hand-crafted, and some pieces may take longer than others. The estimated shipping time will be confirmed when your order is placed, and you will receive e-mail alerts advising when your package will be delivered, complete with tracking information.
What is the difference between “Total Carat Weight” and “Total Forevermark Carat Weight”?
Total Forevermark Carat Weight refers to the carat weight of the inscribed Forevermark diamonds within a piece of jewelry. However, some designs may contain diamonds that are too small to be inscribed as Forevermark diamonds, therefore the carat weight of these smaller diamonds may be added to Total Forevermark Carat Weight to get the Total Carat Weight.
Do you offer an In-store pick up Service?
Yes, in-store pick up from an Authorized Forevermark Jeweller is available in the US. Upon check-out, you will be presented with the option to use our In-store Pick up Service at an Authorized Forevermark Jeweller of your choice. Your order will be delivered to the Jeweller for your collection.
What are the 4C’s?
The standard 4Cs refer to a diamond’s Cut, Color, Clarity and Carat weight. These help in the grading or assessment of the quality of the diamond in question, and as such play a part in the valuation of the stone too. At Forevermark we believe this is just the beginning and that there is much more to a diamond than just these four traits, we go beyond the 4Cs to ensure only the world’s most beautiful diamonds can become Forevermark.
Do all Forevermark diamonds come with a Grading Report?
Detailed information on the diamond’s cut, clarity, color and carat weight. You can download a PDF copy of your Grading Report after you have registered your diamond on our website.
Every Forevermark diamond is also accompanied by a Diamond ID Card, which includes verification of each diamond’s shape, carat weight and unique inscription number.
What is Forevermark doing to protect the environment?
All Forevermark diamonds are products of nature, formed in the earth billions of years ago. Our passion for diamonds is matched by our deep sense of connection with the natural world, which we are dedicated to protecting for future generations.
Forevermark, as part of the De Beers Group, is committed to the preservation and protection of environmental habitats, their species and the wider natural world. Respect for nature is deeply ingrained in the Forevermark philosophy, as it is in that of the De Beers Group. That is why, for every hectare of land De Beers Group uses to recover diamonds, it dedicates six hectares to conservation. The land it manages for conservation covers around 200,000 hectares and is home to several indigenous and endangered species.
For further information, please visit our Responsibly Sourced page on our website.
Where is the nearest Authorized Forevermark Jeweler to my location?
You can find your nearest Authorised Forevermark Jewelry by visiting our Store Locator on our website.
How do I book an appointment?
Whether customers are searching for their engagement ring, a gift for a loved one or a treat for themselves, a Forevermark Sales Ambassador can help guide them through every step of the process. If you would like to request an appointment to look for jewelry for specific occasions or to see specific pieces, please complete this Book an Appointment form and we will confirm with your nearest available Authorised Forevermark Jeweller. Product availability is not guaranteed, although every effort will be made to ensure that the product(s) requested will be available. Appointments are available at selected stores in the US only.
Can I register my diamond?
Yes, you can register your diamond online. Once registered using your unique identification number, you can log back into your My Forevermark Account to view and download digital copies of your Forevermark diamond grading reports if the diamond is graded and the grading report is available. Registering your diamond online gives you assurance that your diamond meets Forevermark standards: that it is beautiful, rare and has been responsibly sourced.
Learn More About Forevermark
Every Forevermark diamond is conflict free, untreated and completely naturalLearn More