Shipping and Returns
Shipment & Delivery:
We currently ship to all 50 States & Washington, DC. Unfortunately, we do not ship to U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses.
Orders received before 12:00PM EST will be processed that same day.
Because each piece of Forevermark diamond jewelry is hand-crafted, some pieces and sizes may take longer to arrive than others, so you can expect your order to be delivered in 5-20 days, depending on the piece and size. The estimated shipping time will be confirmed when your order is placed, and you will receive e-mail alerts advising when your package will be delivered, complete with tracking information.
Shipping is free of charge for all orders our standard shipping option, and once fulfilled and ready for shipment, all orders will be shipped Priority Overnight via FedEx. Any taxes incurred will be disclosed when you checkout and confirm your order. For your security, packages will need to be signed for and you will need to show a valid form of identification.
You can also choose In-store pick-up from one of our select Authorized Forevermark Jewelers. Simply choose this option when you are entering your shipping information at check out, and select the Authoized Forevermark Jeweler of your choice.
Unfortunately we cannot make any changes to your order after your order has been accepted.
Returns & Refunds:
Our hope is that you are satisfied with your Forevermark purchase. However, you may return a product and receive a full refund, provided that the product is returned unworn, in its original condition, inside the original packing and shipping materials and with all the original documents, including the inscription card and grading report, within 30 days of the date that the product was delivered to you. We do not currently offer exchanges, so if a new item is required, please return your item by following the process described below, and then place a new order for the replacement product.
If you used our In-store Pickup service at an Authorized Forevermark Jeweler, you will be able to return your item to the same store, and they will happily handle shipping the product back to us to check your order for any damage. Once we accept an item for return, we then process your refund.
If you would like to return a product, please contact us within 30 days of the date that the product was delivered to you. Once you have contacted us about your return, we will send you a prepaid FedEx return label which you can use to return the product. Your product must then be placed back into the original packaging and shipping box and have all the original documents it was shipped with prior to you shipping it back to us. Please ensure that you include one original shipping statement inside the box. Your order will arrive with two copies of the shipping statement, so in the event of a return you can keep one copy for your records.
For returns of products which were purchased online for you as a gift, please contact us at firstname.lastname@example.org and you will be guided through the returns process. Upon our acceptance of the product returned to us, we will issue an online gift card to you which will be charged with the value of your returned item. The online credit is valid for your use within one year of the issue date. The online credit may only be applied to purchases on this website. We cannot issue cash or credit your payment method for returns of gifts purchased online.
Getting in touch: